New Homeowner Support Line (Pre-Activation)
New Homeowner Support Line (Pre-Activation)
New Homeowner Support Line (Pre-Activation)
New Homeowner Support Line (Pre-Activation)
Phone: (855) 462-9366
When you call, select from the following IVR menu options:
| Press | For |
|---|---|
| 1 | Confirming Close of Escrow |
| 2 | Providing Utility Information |
| 3 | Activation |
Press
1
For
Confirming Close of Escrow
Press
2
For
Providing Utility Information
Press
3
For
Activation
SunPower General Customer Support (Post-Activation)
Phone: (877) 344-6637
When you call, select from the following IVR menu options:
| Press | For |
|---|---|
| 1 | Installed and Activated (see sub-menu below) |
| 2 | Recently signed up to purchase new home — questions and discuss options |
| 3 | Closed on Home — start Activation process |
| 4 | Finalize Activation |
Press
1
For
Installed and Activated (see sub-menu below)
Press
2
For
Recently signed up to purchase new home — questions and discuss options
Press
3
For
Closed on Home — start Activation process
Press
4
For
Finalize Activation
Option 1 Sub-Menu: Installed and Activated
After pressing 1, select from the following:
| Press | For |
|---|---|
| 1 | SunPower / Launch Lease |
| 2 | LightReach / Palmetto Lease |
| 3 | Service / Technical Support (Purchased) |
| 4 | Billing |
| 5 | Technician / Installation Partner |
Press
1
For
SunPower / Launch Lease
Press
2
For
LightReach / Palmetto Lease
Press
3
For
Service / Technical Support (Purchased)
Press
4
For
Billing
Press
5
For
Technician / Installation Partner
Email Support
- Pre-Activation: solaractivationteam@sunpower.com
- Post-Activation: customer.support@sunpower.com
Enphase Support
- Enphase Support
- Enphase Homeowner Support
- Enphase App Support
Financier Support
- LightReach/Palmetto
- Lifestyle
SunPower Warranty & Resources
- SunPower Warranty Information
SunStrong Support
- SunStrong Monitoring Support
New Homeowner Support Line (Pre-Activation)
Phone: (855) 462-9366
When you call, select from the following IVR menu options:
| Press | For |
|---|---|
| 1 | Confirming Close of Escrow |
| 2 | Providing Utility Information |
| 3 | Activation |
Press
1
For
Confirming Close of Escrow
Press
2
For
Providing Utility Information
Press
3
For
Activation
SunPower General Customer Support (Post-Activation)
Phone: (877) 344-6637
When you call, select from the following IVR menu options:
| Press | For |
|---|---|
| 1 | Installed and Activated (see sub-menu below) |
| 2 | Recently signed up to purchase new home — questions and discuss options |
| 3 | Closed on Home — start Activation process |
| 4 | Finalize Activation |
Press
1
For
Installed and Activated (see sub-menu below)
Press
2
For
Recently signed up to purchase new home — questions and discuss options
Press
3
For
Closed on Home — start Activation process
Press
4
For
Finalize Activation
Option 1 Sub-Menu: Installed and Activated
After pressing 1, select from the following:
| Press | For |
|---|---|
| 1 | SunPower / Launch Lease |
| 2 | LightReach / Palmetto Lease |
| 3 | Service / Technical Support (Purchased) |
| 4 | Billing |
| 5 | Technician / Installation Partner |
Press
1
For
SunPower / Launch Lease
Press
2
For
LightReach / Palmetto Lease
Press
3
For
Service / Technical Support (Purchased)
Press
4
For
Billing
Press
5
For
Technician / Installation Partner
Email Support
- Pre-Activation: solaractivationteam@sunpower.com
- Post-Activation: customer.support@sunpower.com
Enphase Support
- Enphase Support
- Enphase Homeowner Support
- Enphase App Support
Financier Support
- LightReach/Palmetto
- Lifestyle
SunPower Warranty & Resources
- SunPower Warranty Information
SunStrong Support
- SunStrong Monitoring Support
New Homeowner Support Line (Pre-Activation)
Phone: (855) 462-9366
When you call, select from the following IVR menu options:
| Press | For |
|---|---|
| 1 | Confirming Close of Escrow |
| 2 | Providing Utility Information |
| 3 | Activation |
Press
1
For
Confirming Close of Escrow
Press
2
For
Providing Utility Information
Press
3
For
Activation
SunPower General Customer Support (Post-Activation)
Phone: (877) 344-6637
When you call, select from the following IVR menu options:
| Press | For |
|---|---|
| 1 | Installed and Activated (see sub-menu below) |
| 2 | Recently signed up to purchase new home — questions and discuss options |
| 3 | Closed on Home — start Activation process |
| 4 | Finalize Activation |
Press
1
For
Installed and Activated (see sub-menu below)
Press
2
For
Recently signed up to purchase new home — questions and discuss options
Press
3
For
Closed on Home — start Activation process
Press
4
For
Finalize Activation
Option 1 Sub-Menu: Installed and Activated
After pressing 1, select from the following:
| Press | For |
|---|---|
| 1 | SunPower / Launch Lease |
| 2 | LightReach / Palmetto Lease |
| 3 | Service / Technical Support (Purchased) |
| 4 | Billing |
| 5 | Technician / Installation Partner |
Press
1
For
SunPower / Launch Lease
Press
2
For
LightReach / Palmetto Lease
Press
3
For
Service / Technical Support (Purchased)
Press
4
For
Billing
Press
5
For
Technician / Installation Partner
Email Support
- Pre-Activation: solaractivationteam@sunpower.com
- Post-Activation: customer.support@sunpower.com
Enphase Support
- Enphase Support
- Enphase Homeowner Support
- Enphase App Support
Financier Support
- LightReach/Palmetto
- Lifestyle
SunPower Warranty & Resources
- SunPower Warranty Information
SunStrong Support
- SunStrong Monitoring Support
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