Wallbox EV Charger – Frequently Asked Questions

Which Wallbox EV Charger is SunPower offering to homeowners?

SunPower offers the Wallbox Pulsar Plus Level 2 EV charger, with adjustable capacity from 16A to 40A or 48A, depending on the model. Wallbox chargers are conveniently ready for quick installation at the same time as your solar and storage installation.

Is the Wallbox EV Charger compatible with all cars?

Yes, the Wallbox Pulsar Plus comes with the universal J1772 plug compatible with every electric car on the market. Tesla owners will need to use the plug adaptor that comes with every Tesla.

How big is the Wallbox Pulsar Plus and what is the cable length?

The Wallbox EV charger has a very small footprint on the wall (approximately 8" x 8") and comes with a 25-foot cable.

How long will it take to charge my EV?

Wallbox Pulsar is a Level 2 charger, which allows for faster charging than charging from a standard 120V outlet in your wall. A typical EV needs 3.5 kWh for 10 miles of range. The Wallbox Pulsar Plus EV Charger is capable of 9.6 kW, meaning you can charge up to 25-30 miles of range per hour. Actual charging speed also depends on your EV.

Can I schedule my EV charging or lock the charger?

Yes, the Wallbox EV charger comes with an intuitive and intelligent app that provides several helpful features. You can easily check the status of your charger and control your settings through the myWallbox app.

Can the Wallbox EV charger be installed outside?

Wallbox chargers are suitable for indoor and outdoor installation, so you can plug in where it's most convenient for you.

I have a detached garage; can I still get a Wallbox EV charger installed?

Detached garages are eligible for EV charger installation, however they usually require trenching additional power cables to ensure there is enough energy to feed the charger. Talk with your SunPower dealer or Energy Consultant to learn more about these options.

I already have a SunPower® system at my home—can SunPower add a Wallbox EV Charger?

If you would like to add solar generation capacity (additional solar panels) or SunVault® Storage, then yes, we can install the Wallbox EV Charger.

Will adding a Wallbox EV charger installation alongside my solar system installation change the time needed to install?

Yes, it will increase physical installation time slightly. Installing a Wallbox charger adds to the scope of work as it includes routing a 240V circuit and mounting the Wallbox EV charger on the wall.

Do Wallbox products fall under the SunPower Complete Confidence Warranty?

No. Wallbox EV chargers are not SunPower products and, as such, do not fall under the Complete Confidence Warranty. Wallbox offers a three-year warranty on their products. For more information, visit https://wallbox.com/media_usa/PDF/en_us/wallbox_warranty.pdf.

Who do I contact if I have an issue with my Wallbox EV charger?

Customers should contact Wallbox directly at (888) 787-5780, service.na@wallbox.com, or through the Wallbox app. If the unit is hardwired and needs to be returned, your SunPower installer may be asked to help you detach the unit.

Check out Wallbox.com for more information on the Pulsar Plus and the myWallbox app.