We don't anticipate that you'll ever need to turn off your SunPower^® SunVault^® storage system. If you believe your system is not operating properly, call SunPower Support at 1-833-410-2382. If you're unable to reach us and need to turn off the system, please follow these steps.

Step-by-step instructions

These instructions are included inside your Hub+^® as well.

1. Remove the breaker cover on the right side of the SunVault^® battery and turn off all breakers by pushing in the down direction.

   

2. Open the Hub+ door and turn off the breakers labeled ESS Inverter and ESS Grid Sense as shown below.

   

3. Open the Hub+ door and insert a flathead screwdriver into the small Microgrid Interconnect Device hole in the panel. Turn counterclockwise about 1/2" to the left. If it does not turn, then it is already in the off position.