SunPower Oracle Transition Vendor FAQ
SunPower is excited to announce that we're upgrading our backend systems to better serve you. This new system will mean a new and faster way to submit invoices and request payment from SunPower via the Supplier Portal (previously iSupplier). Training materials will be made available in the coming weeks.
What is the last date to submit a Purchase Order in iSupplier before system blackout?
The system blackout will take place from January 31 to February 12. However, the last day to submit a PO is January 28 at 11:59 PT. Eligible POs will be approved by January 30.
What is the invoice submission, processing and payment process during the system blackout?
Invoices will be processed based on the invoice type:
Invoice Type
Vendor Submission
Submission Deadline
AP Processing
Payment Schedule
Invoice Submission Instructions
Manual Invoice/Vendors not enrolled in iSupplier
Send to invoice-US@sunpowercorp.com
No interruptions expected
Processing will resume on Feb. 14
Based on invoice date
No special submission requirements.
ISP Invoice
No submissions accepted
Jan. 23 at 11:59 PT
Processing will resume on Feb. 14
Based on invoice date
Please indicate the actual completion date in the invoice description, then AP will adjust the due date based on the actual invoiced date. Submit invoice between Feb 12 and Feb 17 to be prioritized for processing.
ERS Invoice
No submissions accepted
Jan. 23 at 11:59 PT
Processing will resume on Feb. 14
Based on invoice date and payment terms
ERS invoices will still be generated in Fusion and AP will be manually adjust invoice due date based on actual receipt date. If payment term is upon receipt, payment will resume on the week of Feb 14.
ERS Invoice- Direct Material Supplier
No invoice generated during data freeze
Jan. 23 at 11:59 PT
Processing will resume on Feb 14
Payment terms based on receipt date
Self-billing invoices will be generated in Fusion and AP will adjust the due date based on the receipt date and the actual vendor terms.
Who should I contact for additional questions?
Contact AP Helpdesk (aphelpdesk@sunpowercorp.com)
How will I be informed of my new account login?
When the new Supplier Portal goes live on Feb 12, an email will be sent with login instructions to your email on file.
What if I do not receive the account set-up communication?
Please contact the Vendor Master Team @Suppliers (Suppliers@sunpowercorp.com).
How will I be trained on the new Supplier Portal?
Quick Reference Guides and videos will be published prior to go-live. Links to training material will also be available in the new Supplier Portal.
SunPower will continue to update this page as more information becomes available.
