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How can I update my name, email, or password in the mySunPower app?

To update your mySunPower password, please log out and then follow the forgot password flow.

To update your name or email, please email us at mysunpower@sunpower.com.

What should I do if an alert says there is an issue with my system?

What is the difference between mySunPower and the Customer Portal?

I see red LEDs on the Equinox device that sends my solar data. What do they mean?

How can I check the current status of my system?

How can I download my energy and power data?

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How do I file for my tax credit?

How can I get more help?

Why do I see negative consumption (below 0)? What does this mean?

How can I check if there are any issues with my system?