SunPower Community Guidelines

This community site is dedicated to SunPower fans and customers who want to join the conversation about solar and SunPower. Our goal is to provide SunPower customers, solar enthusiasts and those considering going solar, a place to ask questions and share their experiences with going solar.SunPower® Community GuidelinesWe will post all submissions and comments that are on-topic and are not abusive. To that end, we will moderate carefully and consistently to ensure quality of content and adherence to the guidelines.Here are the guidelines to follow when participating in the SunPower Community:Share your enthusiasm: The SunPower Community site is a place to connect with SunPower customers, solar enthusiasts and those considering going solar to share information and personal solar stories.Be respectful: Each community member has their own opinions and we want the site to be a place where we can each share our passion for solar and SunPower. This means something different to everyone—please respect those differences.We will not post any submission or comment that:

  • is defamatory, abusive, harassing, threatening, or an invasion of privacy of another person (i.e. distribution a person’s personal information of any kind without expressed permission)

  • is bigoted, hateful, racially, or otherwise offensive

  • is violent, vulgar, obscene, pornographic, sexually explicit

  • harms, or shows intent to harm, any person or entity

  • contains computer viruses, worms, or other potentially damaging programs/files

  • is illegal, advocates illegal activity, or mentions illegal activities with an intent to commit them

  • is anti-social, disruptive, or destructive in nature

Stay on topic: The SunPower Community is a place to access and share information related to solar and SunPower products and services. We reserve the right to reject or remove off-topic submissions and comments.We will not post any submission or comment that:

  • advertises any third party goods or services

  • offers to sell products, services, or otherwise (whether or not for profit)

  • solicits business, contributions, or donations

  • is spam

Be original: We encourage Community members to post information, comments, photos, videos, and links about solar and their SunPower systems. We ask that you respect the privacy and intellectual property rights of others when you share.We will not post any submission or comment that:

  • infringes or violates any right of a third party including, but not limited to, copyright, patent, rights of publicity, and trademark

  • shares trade secrets or violates other proprietary or contractual rights

  • is content for which you were compensated for by any third party

The SunPower Community site is moderated by SunPower and members of its marketing team.We do not edit comments, they are either approved or not. Comments are typically posted faster during business hours, Monday – Friday and can be less frequent in the evenings and weekends.The site is also limited to English language posts. Any submissions in another language will not be posted.We reserve the right to reject submissions and comments that are in violation of the above Community Guidelines or that we otherwise deem inappropriate.We cannot and do not assure that other users are or will comply with the foregoing Community Guidelines. By participating in the SunPower Community, you hereby assume all risk of harm and injury resulting from any such lack of compliance. The opinions expressed here are not necessarily the opinions of SunPower Corporation, and we assume no responsibility for such content.SunPower can use the content that you share in the SunPower Community including, but not limited to: images, photos, videos, text, ideas, concepts, or techniques that you disclose, including anything having to do with the development, manufacturing, and marketing of our products. By sharing content in the SunPower Community, you warrant that you are the lawful owner of content and will hold SunPower harmless from any third party claims that may arise out of SunPower’s use of your submitted content.Customer Service:We will be discussing SunPower products here; however, all customer service questions should be directed to Ways to Connect with Us

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