Why is my WiFi network not included in the scan results?

At some homes, the Equinox^® monitoring device, which sends data to us, is located too far from the router to be able to communicate successfully. 

As a first step, consider moving your router closer to the Equinox^® device to improve the communication between the two devices. 

Note: Access to public hotspots, such as XFINITY WiFi, is not supported.