Why is my WiFi network not included in the scan results?
At some homes, the Equinox® monitoring device, which sends data to us, is located too far from the router to be able to communicate successfully.
As a first step, consider moving your router closer to the Equinox® device to improve the communication between the two devices.
Note: Access to public hotspots, such as XFINITY WiFi, is not supported.
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