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What is the difference between mySunPower and the Customer Portal?

mySunPower is the new monitoring experience that will replace the SunPower Customer Portal (EnergyLink Home) in 2021. If you have access to mySunPower you should rely only on that application to monitor your system.

How can I check the current status of my system?

What should I do if an alert says you've lost communication with my system?

Why do I see negative consumption (below 0)? What does this mean?

How can I update my account when I sell or refinance my home or due to a life change?

Can I monitor my SunPower system from my smartphone or tablet?

How do I file for my tax credit?

Why is my WiFi network not included in the scan results?

What should I do if an alert says there is an issue with my system?

How can I get more help?

mySunPower supported browsers