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Homeowners

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mySunPower supported browsers

What browsers are supported by the mySunPower web app?

The following browsers are supported:
•   Chrome
•   Firefox
•   Safari for Mac (version 9 or higher)

How can I check if there are any issues with my system?

How do I add a second person to monitor my site?

How can I update my account when I sell or refinance my home or due to a life change?

What should I do if an alert says you've lost communication with my system?

What should I do if an alert says there is an issue with my system?

Why do I see negative consumption (below 0)? What does this mean?

I see red LEDs on the Equinox device that sends my solar data. What do they mean?

Can I monitor my SunPower system from my smartphone or tablet?

Why is my WiFi network not included in the scan results?

How can I download my energy and power data?