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How do I add a second person to monitor my site?

To add a second person to your system’s monitoring, please email us at mySunPower@sunpower.com.

How can I download my energy and power data?

How can I update my name, email, or password in the mySunPower app?

Why do I see negative consumption (below 0)? What does this mean?

What should I do if an alert says you've lost communication with my system?

I see red LEDs on the Equinox device that sends my solar data. What do they mean?

How can I check the current status of my system?

How can I check if there are any issues with my system?

What is the difference between mySunPower and the Customer Portal?

How can I update my account when I sell or refinance my home or due to a life change?

How can I get more help?