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Financing
 
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Hi, how much space does your solution require for 1 MW installed (name plate) capacity? Also what is your cost per MW installed?

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Anonymous
Solar Status: Interested in Solar
California
 in Financing category
TopicPerformance & Care
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Category: Ask and Answer
January 24, 2015
Customer avatar
by
Anonymous
Solar Status: Interested in Solar
California
Solar Basics
 
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If my system was part of my new home purchase, and the builder tells me to call the contractor, what do I do? I don't know who that is.

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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 35 - 44
SunPower system: No
murrieta, CA
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 in Solar Basics category
 
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I am selling my home and looking for information regarding the warranty and installation when the house was built and the system installed.
TopicPerformance & Care, Solar Basics, Buying Considerations
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Category: Ask and Answer
January 23, 2015
Customer avatar
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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 35 - 44
SunPower system: No
murrieta, CA
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Why aren't you using canvassing? Or are you? Boots on the ground to get your product into more homes?

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Solar Status: Solar Enthusiast
Gender: Female
Age: 45 - 54
Yorba Linda, CA, USA
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I would like to be a part of getting your superior product onto homes in SoCal. Solar City and SunRun and many others are getting home owners to sign up for site appraisals and doing the PPA agreement. They are paying salespeople that get these agreements $200-$300 per kWh. Plus iPads and training. I don't know if SunPower panels are being sold with a company here in SoCal.
Topicsales
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Category: Ask and Answer
January 18, 2015
Customer avatar
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Solar Status: Solar Enthusiast
Gender: Female
Age: 45 - 54
Yorba Linda, CA, USA
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1 answer

Summer Interns

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Solar Status: Solar Enthusiast
Gender: Male
Age: 18 - 24
Maine, USA
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Is this company interested in summer intern applicants? I think I could provide insight on a social shift to renewable infrastructure. Are there operating facilities in New England?

University of Maine, Undergraduate
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Category: Ask and Answer
December 31, 2014
Customer avatar
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Solar Status: Solar Enthusiast
Gender: Male
Age: 18 - 24
Maine, USA
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Answer: 
Hi mrcormier121, thanks for your interest in interning for SunPower. You can find more information about SunPower internships and jobs on our career page: http://bit.ly/1BY1zDW
Category: Ask and Answer
January 5, 2015
Customer avatar
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
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Gaps in Monitoring

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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
Albuquerque
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There is an ongoing problem with your software/servers where gaps in monitoring occur. I was told several months ago there was a fix for this.

Other customers are also experiencing this problem.

Can you advise?
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Category: Ask and Answer
December 29, 2014
Customer avatar
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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
Albuquerque
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1 answer

Can I monitor my Soalr System Directly?

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Solar Status: Interested in Solar
California, USA
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Hi,

Quick question on monitoring: Can I directly connect to the IP address of my monitoring HW and monitor them? Or do I have to go through SunPower's servers?
TopicInstallation
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Category: Ask and Answer
December 4, 2014
Customer avatar
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Solar Status: Interested in Solar
California, USA
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Answer: 
Hi hawk2at,

Good question. Our SunPower monitoring system data is accessed through the cloud, not from the monitoring hardware directly.

Karen
Category: Ask and Answer
December 8, 2014
Customer avatar
by
Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

How do you cost-justify solar PV instead of grid electricity for water pumping?

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Solar Status: Solar Enthusiast
Connecticut, USA
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I read your press release about the Castaic Lake / Santa Clarita Water Division Solar project. I'd like to get some more information, specifically how you cost-justify using solar PV instead of grid electricity. Can we use a similar approach for water pumping here in Connecticut, where we also have relatively high costs for grid electricity?
TopicBuying Considerations
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Category: Ask and Answer
November 14, 2014
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Solar Status: Solar Enthusiast
Connecticut, USA
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Answer: 
Hi Andrew,

The justification is simply that the cost of purchasing solar from SunPower is lower (by a significant margin) than what Castaic Lake Water Agency would otherwise pay SCE.

SunPower structured the deal so that the annual cost escalation rate for solar is lower than the annual cost escalation rate for power from the utility. Therefore, savings are anticipated to grow over time.

Finally, a big part of the justification for CLWA was to procure solar from a vendor that could demonstrate the highest energy yield per acre, and have the financial credibility to ensure performance of the system over the next 3 decades.

Karen
Category: Ask and Answer
November 18, 2014
Customer avatar
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

Will my design improvement idea for your C7 technology work for Sunpower?

Customer avatar
by
Solar Status: Solar Enthusiast
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 55 - 64
SunPower system: No
Antioch, CA
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After studying the C7 design as it is now, I think I can suggest a very economical modification to make it dual axis. I suggest that telescopic masts be incorporated in place of the poles to tilt one end up and down with the other end as stationary to maximize exposure to the winter sun as well as summer sun. This will mean only one telescopic mast for every section that is currently supported wtih multiple poles. Maybe you can contact Alcoa to assist with its expertise in aerospace engineering.
Alcoa already has its own prototype tested at NREL back in 2010. I urge and encourage Sunpower to consult with Alcoa.
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Category: Ask and Answer
October 31, 2014
Customer avatar
by
Solar Status: Solar Enthusiast
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 55 - 64
SunPower system: No
Antioch, CA
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Answers

Answer: 
Hi Gumby,

We appreciate your idea and passion for solar technology. I'll forward this over to our C7 team for consideration.

Karen
Category: Ask and Answer
November 7, 2014
Customer avatar
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

Gaps in Monitoring

Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
NM
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On Oct 22, 23, 24 & 25th the partner monitoring website for my account shows several gaps throughout the day in power produced and cumulative energy produced. Can you please advise?
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Category: Ask and Answer
October 25, 2014
Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
NM
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Answers

Answer: 
Hi newmex999, if you're experiencing technical issues, please call 1-800-SUNPOWER for assistance.

Karen
Category: Ask and Answer
October 28, 2014
Customer avatar
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
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have i to get permission from Electricity board for setup solar system?

Customer avatar
by
Solar Status: Interested in Solar
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 45 - 54
SunPower system: No
Nadiad, Gujarat, India
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If I purchase & setup A solar system, Have I getting a Permission from Government Electricity Board? If yes, what's process & Fees for it?
TopicBuying Considerations
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Category: Ask and Answer
October 9, 2014
Customer avatar
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Solar Status: Interested in Solar
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 45 - 54
SunPower system: No
Nadiad, Gujarat, India
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