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Performance and Maintenance
 
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I understand Sunpower has an arrangement with Tendril. When will Tendril HAN components be made available to Sunpower customers?

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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
Chino, CA, USA
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I want to be able to monitor my PV array and AMI meter. WIll Sunpower integrate with ATT Digital Life (e.g. Thermostats) Its all zigbee..right?
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Category: Ask and Answer
April 21, 2015
Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
Chino, CA, USA
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Do you produce Maxeon cells with a higher open circuit voltage than 0.5V ?

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Solar Status: Solar Enthusiast
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 18 - 24
Belgium
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I am working on single sunpower cells at the time, and would require higher output voltages (5 volts ideally).
TopicSolar Basics
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Category: Ask and Answer
April 19, 2015
Customer avatar
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Solar Status: Solar Enthusiast
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 18 - 24
Belgium
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"My SunPower" registration says my serial number is invalid.

Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 25 - 34
SunPower system: No
Phoenix, AZ, USA
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I just purchased a home with an 8.6kW SunPower system installed. When I try to register for an account in My SunPower, it tells me that my serial number (starting with 2007) is invalid. Is my system too old to be monitored?
Topicmonitoring
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Category: Ask and Answer
April 8, 2015
Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 25 - 34
SunPower system: No
Phoenix, AZ, USA
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Is the Sun Power Production Guarantee an iron clad agreement?

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Anonymous
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 65+
SunPower system: Yes
43937 W. Palo Cedro Rd. Maricopa, Az. 85138
 in Ask and Answer category
My solar system has been up and running for two months. The contractor that installed my system is wanting me to sign an addendum that replaces the original Production Guarantee with one that guarantees considerable less kwhs. He wants this done before submitting everything to Sun Power. It would seem to be against my best interests to sign such an agreement since this basis could be used against me if production exceeded the expected scale on this newer Production Guarantee.
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Category: Ask and Answer
March 17, 2015
Customer avatar
by
Anonymous
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 65+
SunPower system: Yes
43937 W. Palo Cedro Rd. Maricopa, Az. 85138
Ask and Answer
 
1 answer

i just bought a 12 panels with my new house, now i want to add panels but no funds can i lease the additional panels?

Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 35 - 44
SunPower system: No
california
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need more panels
TopicFinancing
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Category: Ask and Answer
March 10, 2015
Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 35 - 44
SunPower system: No
california
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Answers

Answer: 
Hi bigkahuna,

Glad to hear that you want to add more to your system.

I believe a customer service team member reached out to you via email last Thursday with your options to add on.

Karen
Category: Ask and Answer
March 24, 2015
Customer avatar
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
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how can i buy a maxeon solar cell (not a panel) from you?

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Solar Status: Interested in Solar
Germany
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I need some individual maxeon cells for academic research and experiment. I'll appreciate if you introduce a seller in europe
TopicBuying Considerations, buying consideration
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Category: Ask and Answer
March 10, 2015
Customer avatar
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Solar Status: Interested in Solar
Germany
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Buying Considerations
 
1 answer

Nissan LEAF Charges up With SunPower

Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 45 - 54
SunPower system: No
New York
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 in Buying Considerations category
 
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What type of discount promotion do you get with Nissan Leaf? If there is any, how do you apply?
TopicSolar Basics
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Category: Ask and Answer
March 8, 2015
Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: Under 1 year
Gender: Male
Age: 45 - 54
SunPower system: No
New York
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Answers

Answer: 
Hi rodriguw,

We offer Nissan LEAF customers a rebate of $0.30/watt up to $1,500 for purchase and $500 for a lease. Learn more and take advantage of the offer by April 4 here: http://bit.ly/1Bk88iv

Karen
Category: Ask and Answer
March 10, 2015
Customer avatar
by
Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
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Does the new monitoring system have a URL so that I can let others view my data?

Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 45 - 54
SunPower system: Yes
San Diego, CA, USA
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 in Ask and Answer category
 
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The old system had a URL that allowed browsing my production data without being able to access any of my personal data. Is that gone now?
Topicmonitoring
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Category: Ask and Answer
March 3, 2015
Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 45 - 54
SunPower system: Yes
San Diego, CA, USA
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Performance and Maintenance
 
1 answer

I need to replace my roof. How much does it cost to take down the panels and reinstall. Joe

Customer avatar
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Solar Status: SunPower Customer
vista
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Category: Ask and Answer
March 1, 2015
Customer avatar
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Solar Status: SunPower Customer
vista
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Answers

Answer: 
Hi Joe,

Please contact your SunPower dealer to discuss your options.

Karen
Category: Ask and Answer
March 2, 2015
Customer avatar
by
Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

I lost the site to monitor my home system.

Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 45 - 54
SunPower system: Yes
California, USA
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What is the site I can monitor my home's solar output?
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Category: Ask and Answer
February 11, 2015
Customer avatar
by
Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 45 - 54
SunPower system: Yes
California, USA
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Answers

Answer: 
Hi Mgrant91789,

The URL to log into your SunPower monitoring system is: https://monitor.us.sunpower.com/

If you lose the link again, just click on the blue "My SunPower" button on the top right of our website and it'll direct you to this log-in page.

Let me know if you have any additional questions.

Thanks!

Karen
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Category: Ask and Answer
February 11, 2015
Customer avatar
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Solar Status: SunPower Staff
Bay Area, CA
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