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Performance and Maintenance
 
1 answer

I need to replace my roof. How much does it cost to take down the panels and reinstall. Joe

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Solar Status: SunPower Customer
vista
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Category: Ask and Answer
March 1, 2015
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Solar Status: SunPower Customer
vista
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Answer: 
Hi Joe,

Please contact your SunPower dealer to discuss your options.

Karen
Category: Ask and Answer
March 2, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

I lost the site to monitor my home system.

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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 45 - 54
SunPower system: Yes
California, USA
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What is the site I can monitor my home's solar output?
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Category: Ask and Answer
February 11, 2015
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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 45 - 54
SunPower system: Yes
California, USA
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Answer: 
Hi Mgrant91789,

The URL to log into your SunPower monitoring system is: https://monitor.us.sunpower.com/

If you lose the link again, just click on the blue "My SunPower" button on the top right of our website and it'll direct you to this log-in page.

Let me know if you have any additional questions.

Thanks!

Karen
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Category: Ask and Answer
February 11, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

If there is no dealer in my country, who can I contact with in order to get information on price?

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Solar Status: Interested in Solar
Seoul, South Korea
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I am planning to set up a new business in Korea using your product.
I need a contact to get price information on your products.
TopicBuying Considerations
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Category: Ask and Answer
January 30, 2015
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Solar Status: Interested in Solar
Seoul, South Korea
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Answer: 
Hi Hyejeong, thanks for your interest in SunPower.

Please submit your contact information on the following page and a member of the SunPower team will be in touch: http://bit.ly/Z0YEqj

Karen
Category: Ask and Answer
February 11, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Financing
 
3 answers

Hi, how much space does your solution require for 1 MW installed (name plate) capacity? Also what is your cost per MW installed?

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Solar Status: Interested in Solar
California
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TopicPerformance & Care
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Category: Ask and Answer
January 24, 2015
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Solar Status: Interested in Solar
California
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Answer: 
Hi CaveDweller,

These are great questions, however we do not offer pricing on our community nor can we answer without knowing more about your house and energy needs.

A knowledgeable SunPower dealer can come to your home and answer all your questions and more with a FREE solar assessment. Sign-up today: http://bit.ly/1LbEIa4

Karen
Category: Ask and Answer
January 26, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Answer: 
Hello Karen,

Your website doesn't offer a way to respond to your answer. Hence my "workaround".

The area that I am interested in has about 3 kWH/sq meter irradiance per day on average for 300 days a year.

I'd much rather talk to someone in your business development / sales rather than a dealer simply because I am interested in a multi-megawatt scale generation utility.

I am an individual landowner and would be interested in understanding the cost/financing and the overall solution at scale from Sun Power.

The acreage available for this purpose is 300 acres.

I called your support -- but they didn't really have any meaningful answers. If you could help or connect me with the appropriate person, I'd very much appreciate it.

You have my email, if someone can email me their contact details, I will reach out.

Sincerely,
CaveDweller
Category: Ask and Answer
January 26, 2015
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Solar Status: Interested in Solar
California, USA
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Answer: 
CaveDweller,

Have you submitted your inquiry through our Utility/Power Plant submission form on our website?

Submissions through this form will route you to the proper person who can help answer your questions and address your specific needs: http://us.sunpower.com/utility-scale-solar-power-plants/

Unfortunately, I have not heard back internally on who I can directly connect you to.

Karen
Category: Ask and Answer
February 11, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Solar Basics
 
1 answer

If my system was part of my new home purchase, and the builder tells me to call the contractor, what do I do? I don't know who that is.

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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 35 - 44
SunPower system: No
murrieta, CA
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I am selling my home and looking for information regarding the warranty and installation when the house was built and the system installed.
TopicPerformance & Care, Solar Basics, Buying Considerations
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Category: Ask and Answer
January 23, 2015
Customer avatar
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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 35 - 44
SunPower system: No
murrieta, CA
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Answers

Answer: 
Hi rilius,

You can give us a ring at 1-800-SUNPOWER. A customer service team member will be able to assist and provide you with the information you need re: your SunPower solar system.

Karen
Category: Ask and Answer
January 25, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

Why aren't you using canvassing? Or are you? Boots on the ground to get your product into more homes?

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Solar Status: Solar Enthusiast
Gender: Female
Age: 45 - 54
Yorba Linda, CA, USA
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I would like to be a part of getting your superior product onto homes in SoCal. Solar City and SunRun and many others are getting home owners to sign up for site appraisals and doing the PPA agreement. They are paying salespeople that get these agreements $200-$300 per kWh. Plus iPads and training. I don't know if SunPower panels are being sold with a company here in SoCal.
Topicsales
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Category: Ask and Answer
January 18, 2015
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Solar Status: Solar Enthusiast
Gender: Female
Age: 45 - 54
Yorba Linda, CA, USA
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Answers

Answer: 
Hi Kellysboyle,

Thanks for the question and we’re glad you are interested in getting SunPower onto more homes. We have many ways that we connect with potential customers and are not currently doing door to door canvassing.

Did you know that you can refer your friends and neighbors to go solar with SunPower through our referral program – and when they go solar, you earn $500.

If you would like to join the SunPower team, you can check out our careers page for opportunities: http://bit.ly/1BY1zDW

Thanks!

Karen
Category: Ask and Answer
January 25, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
1 answer

Summer Interns

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Solar Status: Solar Enthusiast
Gender: Male
Age: 18 - 24
Maine, USA
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Is this company interested in summer intern applicants? I think I could provide insight on a social shift to renewable infrastructure. Are there operating facilities in New England?

University of Maine, Undergraduate
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Category: Ask and Answer
December 31, 2014
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Solar Status: Solar Enthusiast
Gender: Male
Age: 18 - 24
Maine, USA
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Answer: 
Hi mrcormier121, thanks for your interest in interning for SunPower. You can find more information about SunPower internships and jobs on our career page: http://bit.ly/1BY1zDW
Category: Ask and Answer
January 5, 2015
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Solar Status: SunPower Staff
Bay Area, CA
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Ask and Answer
 
0 answers

Gaps in Monitoring

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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
Albuquerque
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There is an ongoing problem with your software/servers where gaps in monitoring occur. I was told several months ago there was a fix for this.

Other customers are also experiencing this problem.

Can you advise?
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Category: Ask and Answer
December 29, 2014
Customer avatar
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Solar Status: SunPower Customer
Loyal SunPower customer for: 1-3 years
Gender: Male
Age: 55 - 64
SunPower system: No
Albuquerque
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Ask and Answer
 
1 answer

Can I monitor my Soalr System Directly?

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Solar Status: Interested in Solar
California, USA
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Hi,

Quick question on monitoring: Can I directly connect to the IP address of my monitoring HW and monitor them? Or do I have to go through SunPower's servers?
TopicInstallation
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Category: Ask and Answer
December 4, 2014
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Solar Status: Interested in Solar
California, USA
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Answer: 
Hi hawk2at,

Good question. Our SunPower monitoring system data is accessed through the cloud, not from the monitoring hardware directly.

Karen
Category: Ask and Answer
December 8, 2014
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Solar Status: SunPower Staff
Bay Area, CA
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